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Call Accounting Mate Description |
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Call Accounting Mate is an industrial strength, fast and reliable call accounting software that can be used in institutions such as offices, hospitals, universities, and organizations that need to allocate telecom costs to various individuals, departments or cost centers.
It can also be used to monitor telephone costs and productivity of each and every employee in the company.
Call Accounting Mate is an industrial strength, fast and reliable call accounting software that can be used in institutions such as offices, hospitals, universities and organizations that need to allocate telecom costs to various individuals, departments or cost centers. It can also be used to monitor telephone productivity of each employee in the company.
Call Accounting Mate can monitor incoming and outgoing calls as they are made. A built-in contacts database can be used to quickly identify all calls made to / from a particular contact, and if calls are personal or business related.
Do you need a concise report on the 20 calls that lasted the longest for a given period? Want to know what are the most expensive 20 calls or which numbers in the company were called the most often? With Call Accounting Mate, all the above information is just a click away.
With advanced features such as multiple carrier support, communication to PBX via Comm or TCP/IP, multiple comm support, Account Code / Pin codes for roaming users, Call Accounting Mate is the most advanced call accounting system in the market today.
Call Accounting Mate is the only software in the market today to be completely browser-based. A single executable file contains all the needed functionality. There is no complicated installation procedure or IIS configuration. We encourage you to look at the features of Call Accounting Mate.
Small Footprint
Our aim is to make Call Accounting Mate small, fast and reliable. The entire installation package is less than 2MB, complete with a custom made web server, embedded SQL line engine, PDF generation, Excel generation, etc. In fact, Call Accounting Mate is so efficient that you can even run the system on a Pentium II machine with 128MB RAM.
100% Browser Based
The entire Call Accounting system is set up, administered and used from a browser. All functions of Call Accounting Mate, including data entry, reporting, maintenance, system upgrade and system backup, are accessible from the browser.
Unlike other LAN-based call accounting systems, there is no need to install client side executables to access Call Accounting Mate. You can just use any browser, on LAN or WAN, which has access to the Call Accounting Mate server.
High Efficiency
As mentioned, Call Accounting Mate can run on a Pentium II with 128 MB Ram without any problem. With 1 million records on the same machine, a complicated report can be generated and displayed in less than 15 seconds!
User-friendly
We have built Call Accounting Mate to be extremely user friendly. In fact, it is so simple to use the system that most users do not even have to read the manual. Everything is logically placed as much as possible on the same screen.
For example, why is there a need to have two different screens for departments and users? Since they are logically related, wouldn't it be better to allow the user to have access to both on the same screen? In fact, most functions in Call Accounting Mate are accessible within 2 mouse clicks away.
Unlike many other call accounting systems, our team has actually sat down and brain stormed through each and every process, screen and procedure of Call Accounting Mate. And it is easy for users to see that as soon as they start to use the system.
With extensive use of collapsible / expendable menus, combo boxes, tool tips, context sensitive help etc, these features have made it extremely easy for users to navigate through the entire Call Accounting Mate system.
Extensive and flexible reports
Extensive and flexible reports are all included in Call Accounting Mate. The reports are generated in PDF and excel formats, and have extensive filtering capability built in.
Additional reports requests can be facilitated at no extra costs, as long as they are useful to most other users.
To see reports samples that can be generated by Call Accounting Mate, please refer to our reports section.
Supports most common PBXs and keyphone systems
Call Accounting Mate supports most of the common PBXs. We have integrated the system on NEC, Panasonic, Ayava, Nitsuku, etc.
If a specific system is not listed, you can contact us with a sample of your PBX SMDR input and we can develop a driver for it within 24 hours.
Flexible Cost Calculation
Call Accounting Mate has many different cost calculation built into the system, therefore enabling the system to work in most countries. We have users in more than 30 countries using Call Accounting Mate.
The following cost calculation methods are supported and can be used by itself or in conjunction with other methods:
Flat Cost - Each call is charged at a flat rate
Flat Cost / Duration - Each call is charged according to the duration.
For example, given the following parameters:
Each block is calculated as 6 seconds or less
Each block charged at 5 cents
Given a call lasting 1 minute (or 60 seconds / 6 = 10 blocks) , the system can calculate the correct cost.
2 Tier cost / Duration - In this method, the 1st block can have a different rate and subsequent blocks another rate.
Toll Free - No cost associated with these numbers.
Toll Nos - These can be 1900 numbers or any other numbers that have special revelance in that country.
STD - Cost calculation for calls that are made within the same country.
Local - Cost calculation for calls made within the same state.
In addition to the above, many other parameters can be set within each type. As an example, many carriers charge different rates for calls to Mobile, to land lines or from state to state. These are all supported within Call Accounting Mate.
Support for Pin / Account Codes
With support for Pin / Account codes, it is possible to continue to associate costs with a particular user, while giving him the flexibility to make calls from any extension within the office.
This feature is also often used by lawyers and other professionals who need to bill respective clients for calls made to them.
Contacts Database
The system has a built-in contacts database, which allows users to store multiple numbers for each contact. Reports can then be printed out to see when, who and how long calls were made or received from each contact in the database.
Support for both incoming and outgoing calls
The system supports logging of all incoming and outgoing calls, as long as your phone system supports this feature.
On some systems, you may need to subscribe to caller ID from your carrier or telephone operator.
Cost calculation based on (CO) Line Number
Many companies have multiple lines from multiple carriers. For example, line 1 may be from AT&T while line 2 may be from MCI. Each carrier may use the same code for international dialing, but may charge different rates.
While most other call accounting software do not support this, with Call Accounting Mate, you
can specify which line belongs to which carrier and can still have the rates calculated correctly.
Statistics
Using the statistical reports generated by Call Accounting Mate, you can pinpoint the peak periods in your office. You can also make use of the reports to view the number of calls made / received by the respective departments.
Built-in Query Builder
For advanced users, a built-in query builder is included within Call Accounting Mate. You can construct SQL statements and save them for use at a later time. For reference, you can refer to some examples that are already included in the system.
Free Upgrades
While many companies charge customers for upgrades, our company will never charge customers for future upgrades. Customers can just download the latest version of the software and install over the current version.
Professional Technical Support
We have put in our utmost efforts to make Call Accounting Mate as user friendly, stable and efficient as we possibly can. However, no matter how good a product is, it is useless when you cannot get prompt technical support.
Our technical team is made up of the same people who actually wrote the system. This same technical support team helps customers, from over 30 countries, get started with our product. If needed, the team members can even remotely manage customers systems, right from installation, configuration to upgrades.
In addition, the technical team can be contacted directly either via our main telephone numbers or emails. Generally, most cases are solved right away, with some taking no longer than 24 hours to rectify.
Scheduled Reporting by email
With Call Accounting Mate it is possible to automate reporting via email. Just select the reports that you want, define the different filters and add the email addresses where you want the reports emailed. The built in scheduler will email the selected reports automatically according to the the selected parameters (eg, email each day at noon, or monthly, or when an event occurs).
Number Alerts
With this feature, all you need to do is enter the numbers that you want to monitor. Each time a call is made to or from these numbers, an email will be automatically generated to alert you. This feature can be used for 911 emergency alerts, to check if anyone is calling your competitors or ex staff and so on.
Customizable reports and views
Select how you want your on screen views and reports to look like. Want data to be displayed in ascending order? No problems. Want to define a totally new view of your data which we did not think of? No problems. Just use the built in template generator to unlock trends in the data.
Integrated context sensitive help with live updates.
We built an extensive online help system linked directly to our online help database. Using XML technology, help topics are dynamically updated from our database each time a new update is available. With this approach, the biggest advantage from the end user point of view is as each new topic becomes available, a link is dynamically displayed to indicate that help is available for that topic. It also has the advantage that the user gets the latest information on any topic.
Windows style software upgrades
Since we normally update our software with new features very often (sometimes 2-3 times a week), we felt it necessary to use a mechanism that allows our users to update the software quickly and easily. Built into Call Accounting Mate is a software update mechanism much like what Microsoft uses to update their OS. Just click on the update function, pick the updates you want to install and click on install. That's all ! Your investment in Call Accounting Mate will never be out of date. |
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