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Census
ISSUE TRACKING SYSTEM
Census enables teams to track and manage project-related issues such as bugs, defects, enhancements, and support calls via the web.
Census helps you implement an effective tracking process for any type of issue, whether you want to track bugs, defects, support calls, or weekly timesheets.
Bug and Defect Tracking
Coordinating workflow in any development project, be it software or hardware, involves more than just logging bugs and defects into a database. In addition to bugs and defects, you need to track a variety of project-related issues, such as tasks, feature and enhancement requests, user suggestions, and change notices.
And beyond simply tracking bugs and defects, you want to be able to link issues to the associated source code in your version control system, so you know when and why code changed, and developers can work directly with the source code from the issue tracking tool.
In terms of the tracking process itself, you need to replace manual processes with workflow automation so that bugs and defects are automatically managed through their lifecycle. And because development teams are not necessarily centralized, you need to support distributed teams. And finally, you need to close the loop with customers and track their feedback.
Census Bug and Defect Tracking automates the recording, tracking, and management of software and hardware development bugs/defects. It integrates bug and defect tracking with version control to help you manage change throughout the development process.
With Census, you can deliver higher-quality products faster, reduce project costs, and improve customer satisfaction. Census is web-based, so it connects everybody and provides a vital communications link - not only between team members, but between you and your customers.
And unlike most other Web-based bug and defect tracking systems, Census gives the user a Windows experience on the Web. Census feels and behaves like a Windows application, even though it is running in a Web browser.
Call Tracking for External Support
Census includes project templates that can be used right out-of-the-box to record and track support calls from external customers.
Using these Census projects, front-line support analysts can log new calls into the system; support group leaders can review new calls and assign them to the appropriate support analysts; and analysts can investigate, communicate resolutions to customers, follow up to verify that problems were solved to the customer's satisfaction, and finally, close the calls .
Census even allows you to combine customer support and bug and defect tracking, so that you can use a single database to:
Record and track support calls from external customers.
Record and track development issues such as defects, tasks, and feature requests.
Convert closed support calls into development issues without having to log a separate issue into the database. All you have to do is change the Type field (for example, from Support Call to Software Defect).
Separate Web views are provided for customer support staff and for development staff. Each view exposes the relevant fields for either call tracking or bug and defect tracking.
Timesheet allows you to record and track weekly timesheets. You can track employee time by project, holidays, vacation, and sick days. |
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