| |
|
|
| |
Polar Help Desk for .NET Description |
|
| |
Web based help desk software designed for small businesses that wish to effectively organize technical support online. It helps you manage and track your trouble tickets. Source code is available at request. Fully functional demo version is available.
Polar Help Desk for .Net is ITIL based software solution for your new help desk. It will enable you to set up your support center within an hour and to allow the customers to reach your support staff and solutions to their problems quickly and effortlessly.
Polar Help Desk for .Net is a fast and efficient way to the improved support service and raised customer satisfaction.
Key advantages
Full source code available
Built on a reliable and scalable architecture
Easily deployed and configured
Extremely short training period enabling seamless introduction of new support staff
Flexible licensing and pricing models
Simple purchasing procedure
Your benefits
Incorporate proven Incident Management process based on ITIL and best practices procedures
Adjust IT support resources with service delivery to achieve business effectiveness through the efficient use of information systems
Minimize the adverse business impact of incidents through faster resolution enabled with the automated support processes
Decrease operational support costs by leveraging incident duplications and repetitive service procedures
Aligns incident management with your business requirements
Communication with your customers becomes measurable
Solve the spam problem by transferring your communication from email to service desk
Improve customer satisfaction - the customer is being informed about each change of the incident status
Increase support staff awareness of both customer expectations and IT service management objectives |
|
| |
|
|
|
|