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VisNetic MailFlow is powerful, affordable email response management software, that allows you to:
Distribute, process, and track messages sent to generic email inboxes such as sales@, support@, and info@
Access the entire email history of any customer -instantly
Leverage the power of a standard response library
VisNetic MailFlow will revolutionize the way your organization uses email to provide service and support to your customers. VisNetic MailFlow will assist:
Sales and marketing departments
Customer support and service departments
Managers
IS/IT Administrators
Powerful email routing and workflow processing
VisNetic MailFlow provides extremely flexible message routing and sorting criteria that allows you to distribute workload effectively among multiple customer service or support representatives. Routing criteria include powerful text-matching capabilities which can route messages according to their To and From email addresses, as well as email message text, such as the message body, subject and headers.
VisNetic MailFlow routing rules are applied to each inbound message, in order of definition, until a routing rule effectively processes the message and delivers it to the appropriate group or individual.
VisNetic MailFlow also has strong auto-processing features such as auto-reply, forward copy, and more.
Inbound email inquiries can also be filtered and prioritized, allowing messages from specific clients or organizations to be handled separately. |
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