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DesktopPerspective Description |
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Understanding and resolving connectivity and performance problems that impact the customer experience for Internet applications is a time consuming process. This is primarily driven by the complex infrastructure between the application provider and the customer, which is outside the control of the application provider.
DesktopPerspective provides complete visibility into network connectivity and performance problems that cause degraded end user experience, even those that exist behind the customer firewall. When the problem appears to be related to the customers location, DesktopPerspective provides the right solution for analyzing network activity from the customers desktop to any point on the Internet.
Provide Support personnel with accurate latency measures from the customers desktop using standard web browser technology.
Analyze network connectivity from multiple key network points anywhere in the world to isolate location-specific performance problems.
Create a self-service support portal allowing users to easily test connectivity between themselves and any other location on the Internet.
All the features of VisualRoute Professional Support Edition PLUS web-browser access, automated trace configuration and enterprise scalability.
KEY FEATURES:
On-demand analysis of network connectivity problems from the users location
Deployed, anonymous remote connections
Trace from anywhere, to anywhere via a standard browser
On-demand access to connectivity tests from key network points
Self-service support model
Seamless, secure, easy-to-use customer interface
Fast implementation with minimal customer impact
Fully featured reporting and configuration options |
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