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DesktopResponse Description |
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Application response - if you cant measure it, how can you improve on it.
Knowing exactly what service levels you deliver to your customers is the first step to managing the customer experience.
When site performance degrades and application response times climb, visitors leave and dont return. Every second takes on added importance when prospects are waiting to access critical applications, download product information or make a purchase from your site. DesktopResponse measures the exact time it takes for a web page to be received by a customer anywhere in the world.
Real-time reporting of application response times to enable proactive support before the customer complains
Service level by geo-location (country, city, and state) and network (ASN and carrier) to quickly identify user-centric problems
End-to-end route testing when service levels are below critical or warning thresholds identifies last mile infrastructure issues
KEY FEATURES:
Real-time reporting of application response times, true service level measures
Fast deployment, agentless technology
Global views with easy drill down for detailed analysis
Identifies the city/state and country location of each visitor
Identifies the ASN and Network Carrier used by each visitor
Automated alerts of service delivery problems
Web-based reports with customizable filters
Monitor multiple web sites or applications
Automated traceroute capture |
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